Practice a customer service call in English
Your headphones broke a week after purchase. The support agent offers an exchange - policy, she says - and you want your money back.
This is the call where most learners fold. Practice refusing the exchange politely, insisting once, and confirming the refund.
Answer the support callWhat you will practice
- State a problem clearly in one sentence
- Say no to an offer without being rude
- Insist after the first refusal
- Confirm the resolution and close
How it works
- Answer the call - a live character speaks first. No signup.
- Talk. Objectives tick off as you reach them, mid-conversation.
- Read the debrief: what you said, and how a native would say it.